Digitalisation · Deinglas
A glass processor with manual processes in every department. Today customers configure their glass online themselves, the supplier reorder is triggered automatically, the workshop sees every order in real time, invoices are generated automatically, and a custom delivery tool plans the most efficient daily route.
Starting Point
Deinglas processes custom-cut glass. Every order is different, every piece unique. In theory, an interesting business. In practice, it meant: every order by phone or email, every measurement on a scrap of paper, every invoice written by hand.
In production, a stack of printouts hung on the wall. The workshop didn't know what was next until someone walked over to the office and asked. Completed orders were communicated verbally and sometimes forgotten. And every time a particular material wasn't in stock, the right supplier had to be called manually after the customer order had already come in.
Delivery was manual too. Every morning the day's orders were turned into a delivery route by hand, marked on a map, and explained verbally to the driver. Customers wanting a quote waited days. Manual communication, supplier ordering, and route planning consumed a large portion of working hours. For tasks that can be fully automated.
What We Did
We digitalised the entire business. From the moment a customer configures their glass to the delivery at their door. Five systems work as one seamless flow.
Result
Customers now configure their glass directly in the online shop, with precise measurements, options, and instant price calculation. No phone call, no waiting for a quote. As soon as the order arrives, the matching material is automatically reordered from the supplier and the job lands in the workshop's production dashboard.
The workshop sees every order in real time. Priority, status, details. When an order is complete, a notification goes out to the customer automatically. For delivery, the custom-built tool calculates the most efficient route from the day's orders and sends the finished delivery plan as a link to the driver.
After delivery, the system creates the invoice fully automatically and sends it directly. Five systems that previously existed in isolation or didn't exist at all now work as one. From the customer's click to the delivery at their door, most steps run without manual input.
Visit deinglas.atMore Success Stories
30 minutes. No commitment. Simply choose a suitable time or call directly.